Refund Policy

Overview of your options for refunds, exchanges, and reselling tickets

General Policy

Refunds, credits, or exchanges on tickets or purchases are subject to the terms and conditions set by the Event Organizer. TICKETFAIRY's service fees are typically non-refundable unless required by applicable law.

Ticket Resale

Event Organizers may enable TICKETFAIRY Resale to allow ticket holders to resell tickets they can no longer use. If available, this option will be accessible in the "My Tickets" section of your account, potentially at a later date prior to the event.

For tickets resold via TICKETFAIRY Resale, the original ticket holder will be eligible for a refund of the face value component (not including service fees originally paid) of their ticket purchase, less any applicable Resale Fee.

Cancelled or Postponed Events

For postponed events, the Event Organizer is responsible for communicating any changes to date(s), programming, venue, timings, and terms. They may offer discretionary refunds on a case-by-case basis.

For cancelled events, once TICKETFAIRY receives official confirmation from the Event Organizer, we will facilitate refund processing as instructed by the organizer. This may include partial or full face value refunds to the original payment method.

All refunds are the responsibility of the Event Organizer, subject to applicable laws and regulations.

Refund Processing

Refund confirmations will be sent to the email address provided at the time of purchase. Refund processing times may vary depending on your payment provider and local banking systems, typically taking up to 10 business days.

Additional Terms

TICKETFAIRY's Terms and Conditions of Sale apply to all purchases, except where an Event Organizer applies a specific refund policy for an event. Such policies will be disclosed at the time of purchase and will supersede relevant TICKETFAIRY terms. Event Organizer policies cannot shift refund liability to TICKETFAIRY or alter the status of TICKETFAIRY's fees.

Limitation of Liability

To the fullest extent permitted by applicable law:

  1. We shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to lost profits, opportunities, data, or other intangible losses.
  2. As a ticket marketplace platform, we connect consumers with event organizers. Claims relating to the event itself should be directed to the event organizer.
  3. Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. If these laws apply to you, the above limitations may not apply. In these cases, the maximum liability for any claims relating to ticket purchases is limited to the service fees paid to us for the specific transaction in question.

Dispute Resolution

In the event of a dispute arising from this Refund Policy, we encourage you to contact us first at support@ticketfairy.com to seek an amicable resolution.

If we cannot resolve the issue directly, the governing law and venue for any legal action will be determined based on the location of the event and the TICKETFAIRY entity that processed your transaction. We will provide this information upon request.

In the absence of a specified governing law and venue, disputes will be resolved as follows:

  • For events in the USA: Laws of California, USA; courts in Los Angeles, California
  • For events in New Zealand or Australia: Laws of New Zealand; courts of New Zealand
  • For events in India: Laws of India; courts in New Delhi
  • For events in the UK: Laws of England and Wales; courts of England
  • For events in the EU: Laws of Ireland; courts of Ireland
  • For events in other locations: Laws of California, USA; courts in Los Angeles, California

This clause does not affect any rights you may have under the consumer protection laws of your jurisdiction.

Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws, including the right to refunds or compensation as provided by such laws.

Contact Us

For any questions or concerns regarding this policy, please contact us at support@theticketfairy.com.