Refund Policy

Refunds

There are no refunds, credits or exchanges on any tickets or purchases. This applies to events which have been postponed and still await rescheduling. Ticket Fairy's fees are non-refundable under all circumstances.

However, exceptions may apply if an Event Organizer chooses to enable Ticket Fairy Resale (“TF Resale”) in lieu of a refund, so as to recirculate tickets no longer able to be used by the existing ticket holder. If TF Resale is enabled for your Event, an option to sell your ticket(s) may be made available to you within My Tickets. In some cases, this option will become available at a later date, prior to the date of the Event.

Where a Ticket has been resold via TF Resale, the original ticket holder is eligible for a refund of the face value component of their original ticket purchase, subject to the payment of a Resale Fee to cover administrative costs.

Obtaining a refund for a cancelled or postponed event

Where an Event has been postponed, it is the Event Organizer's sole responsibility to publish its plans for any new date(s) and changes to the Event's programming, venue, timings, and terms. Event Organizers may also choose to offer discretionary refunds on a case-by-case basis.

The Event Organizer will notify ticket holders of a cancelled or postponed Event by email and/or via their official website, or social media accounts. They will outline the options available to ticket holders who cannot attend the new date. Unless the Event terms specifically state otherwise, where no rescheduling is intended and only once Ticket Fairy has received official confirmation of this from the Event Organizer, Ticket Fairy will be able to trigger a refund instruction upon the Event Organizer's account. This may be to issue a partial or full face value refund back to the payment card used for purchase. All refunds, for any reason or circumstance, are the sole responsibility of the Event Organizer. Ticket Fairy's fees are non-refundable under all circumstances.

Where a refund has been issued, an email confirmation will be sent to the email address provided at the time purchase. Refunds can take up to 10 business days to credit back to your card, depending on your bank or card issuer.

Additional Terms

Ticket Fairy's Terms and Conditions of Sale apply to all purchases made on or via ticketfairy.com, subject to the exclusion of specific terms around refunds, where an Event Organizer chooses to apply a bespoke refund policy for an Event. In such cases, any superseding terms will be shown at the time of purchase and will override only related terms otherwise provided by Ticket Fairy. In no circumstances will an Event Organizer's bespoke refund policy be valid where they are intended to shift liability for refunds, of any kind, to Ticket Fairy or where they alter of affect the non-refundable nature of Ticket Fairy's fees.

LIMITATION OF LIABILITY

NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, OR ANY OTHER AGREEMENT OR UNDERSTANDING BETWEEN THE PARTIES:

(i) YOU AGREE THAT TICKET FAIRY SHALL NOT BE LIABLE WHATSOEVER TO ANY TICKET(S) OR GOOD(S) PURCHASER UTILIZING THE TICKET FAIRY PLATFORM (OR TICKET FAIRY'S SERVICES), OR TO ANY PERSON PURCHASING THROUGH THE SAID PURCHASER, FOR ANY DIRECT OR CONSEQUENTIAL DAMAGES, EVEN IF INFORMED OF THE POSSIBLITY OF SUCH DAMAGES, AND REGARDLESS OF WHETHER SUCH DIRECT OR CONSEQUENTIAL DAMAGES ARISE FROM WARRANTY, BREACH OF CONTRACT, TORT, OR NEGLIGENCE, BY OPERATION OF LAW OR OTHERWISE.

(II) IF THE FOREGOING PARAGRAPH IS LIMITED IN ANY WAY BY A COURT ORDER, PURSUANT TO A RELEVANT LAW OR REGULATION, YOU AGREE THAT TICKET FAIRY'S TOTAL LIABILITY TO YOU, OR TO ANY PERSONS PURCHASING THROUGH YOU, SHALL NOT EXCEED COMMISSION PAYMENTS RECEIVED BY TICKET FAIRY DIRECTLY ARISING FROM THE SALE OF THE TICKETS OR GOODS UTILISING THE TICKET FAIRY PLATFORM WHICH IS THE SUBJECT OF YOUR REFUND CLAIM.

Governing Law and Venue for Disputes

In case of dispute arising from this Refund Policy, the parties agree that the governing law, and the exclusive venue for any such disputes not resolved between the parties, shall be the laws and courts of the country of incorporation of the specific Ticket Fairy entity which transacted with you, as may be reasonably ascertained by Ticket Fairy based on its records. You agree to hereby notify Ticket Fairy through email at support@theticketfairy.com at least thirty (30) days prior to initiating any court action as described under this section. Upon receiving such notice, Ticket Fairy shall have ten (10) days as a window of opportunity from receiving the notice to inform you of the specific Ticket Fairy entity which transacted with you for your purchase.

If, upon receiving the aforementioned notice, Ticket Fairy fails to provide information concerning its specific transacting entity, then the construction and validity of this Agreement, as well as venue for disputes, shall be governed as follows:

For Events held within the US, the governing law shall be the State laws of California, United States, and the parties submit to the exclusive jurisdiction of the federal and state courts located in the City of Los Angeles, California, United States, to resolve any disputes between them.

For Events held within New Zealand or Australia, the governing law shall be the laws of New Zealand, and the parties submit to the exclusive jurisdiction of the courts of New Zealand to resolve any disputes between them.

For Events held within India, the governing law shall be the laws of the Republic of India, and the parties submit to the exclusive jurisdiction of the courts of New Delhi to resolve any disputes between them.

For Events held within the United Kingdom, the governing law shall be the laws of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England to resolve any disputes between them.

For Events held within the EU, the governing law shall be the laws of the country of Ireland, and the parties submit to the exclusive jurisdiction of the courts of Ireland to resolve any disputes between them.

For Ticket Fairy Events held elsewhere not covered in the above, the governing law shall be the State laws of California, United States, and the parties submit to the exclusive jurisdiction of the federal and state courts located in the City of Los Angeles, California, United States, to resolve any disputes between them.