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The Promoter's Playbook

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Why Ticket Fairy

A better way to experience events

Whether you're discovering your next night out or running a sold-out festival, Ticket Fairy makes it simple

Earn Rewards When You Share

Buy tickets and share your unique link with friends. When they buy too, you earn cash back on your purchase.

Safe, Fair Ticket Resale

Can't make it? Resell your ticket at face value through our secure marketplace. No scalpers, no inflated prices.

VIP Upgrades & Extras

Add merchandise, backstage passes, and VIP upgrades before or after you buy your tickets.

Your Ticket, Your Name

Every ticket is personalised to prevent fraud. Quick ID check at the door means no fakes, no hassle.

FAQs

Your Questions, Answered

  • How do I find events near me?

    Use the search bar at the top of the page to search by city, venue, or event name. You can also browse by city using the popular cities section below, or explore upcoming events on the homepage. We list events across the UK, USA, Canada, Australia, New Zealand, Mexico, India, and Indonesia.

  • How do I buy tickets on Ticket Fairy?
  • Is Ticket Fairy a legitimate ticketing site?
  • Can I buy tickets for someone else?
  • What payment methods do you accept?
  • Are there any hidden fees?
  • Can I use a payment plan to spread the cost?
  • How do I find events in my country?
  • What is the referral rewards programme?
  • Do I need to create an account to buy tickets?
  • Can I buy tickets as a gift?
  • How do I know an event is still available?
  • Are there accessibility options for events?
  • Where do I find my tickets after purchase?

    Your tickets are emailed to you immediately after purchase and are also available in your Ticket Fairy account under 'My Tickets'. You can access them on your phone at the event — no printing required.

  • Can I transfer my ticket to someone else?
  • What if I can't attend the event?
  • How does the resale marketplace work?
  • Can I upgrade my ticket to VIP?
  • What do I need to bring to the event?
  • What happens if my ticket doesn't scan at the door?
  • Can I add merchandise or extras after buying my ticket?
  • How much are the service fees?

    Service fees vary by event and are always shown clearly at checkout before you pay. Free events never have fees. For paid events, the total price including any fees is displayed transparently so there are no surprises.

  • Why is there a service fee?
  • Can I get a refund?
  • What happens if an event is cancelled?
  • Is my payment secure?
  • What currencies do you accept?
  • How do I contact customer support?

    You can reach our support team through live chat on the website, by email, or through our help centre. We're here to help with ticket issues, payment questions, account problems, and anything else you need.

  • I didn't receive my confirmation email. What do I do?
  • How do I change the name on my ticket?
  • Can I get help at the event itself?
  • How do I report a problem with an event?
  • I'm an event organiser. How do I start selling tickets?

    Getting started is quick and free. Visit our event ticketing platform page to see how it works, or go straight to getting started. You can have your first event live in minutes with no setup fees.

  • What does Ticket Fairy offer for event organisers?
  • Do you offer funding for events?
  • Which countries can I sell tickets in?
  • How are fees structured for organisers?
  • Can I integrate Ticket Fairy with my own website?